Frequently Asked Questions

Everything you need to know about your Medik8 skincare journey.

When will my order be shipped?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our customer care team for assistance.

Are Medik8 products vegan and cruelty-free?

Yes, Medik8 is a 100% cruelty-free brand. The vast majority of our products are also vegan-friendly, with clearly labeled ingredients for your transparency.

How should I store my Vitamin C and Retinol products?

To maintain potency, store your serums in a cool, dry place away from direct sunlight. Ensure the lids are tightly sealed after every use.

Do you offer international shipping?

We currently ship to a wide range of countries globally. Shipping fees and estimated delivery times are calculated at checkout based on your location.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.